Frequently Asked Questions
Where is your store located?
Our showroom is at 2551 Regency Road, Unit 108, Lexington, KY 40503.
How can I contact you by phone?
Call us at 859-523-0993.
What is your email address?
Email us at support@mobilityequipmentlexington.com.
What are your store hours?
Monday to Friday 10AM to 6PM, Saturday 10AM to 2PM, closed Sunday.
What do you offer?
We sell, install, service, and rent mobility equipment, including mobility scooters, power wheelchairs, lift chairs, hospital beds, stairlifts, wheelchair ramps, platform lifts, and more. See all rental options.
Do you offer shipping services?
Yes, we ship products directly to your home. Shipping is free and it is delivered fully assembled.
What is your return and exchange policy?
We accept returns and exchanges within 5 days of delivery. Faulty items will be repaired or replaced. Please see our Return & Exchange Policy for details.
How do refunds work?
If the product is not faulty, we refund the product cost after deducting shipping charges. Refunds are processed to your original payment method within 7 to 10 business days. See our Refund Policy.
Do you provide after-sales service?
Yes. If a product is faulty but repairable, we will repair and ship it back to you within 7 business days. We also offer maintenance and repairs for mobility equipment; call to schedule service.