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Return to shopFrequently Asked Questions
📍 Where is your store located?
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Our store is located at:
2551 Regency Road Unit 108 Lexington, KY 40503.
2551 Regency Road Unit 108 Lexington, KY 40503.
📞 How can I contact you by phone?
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You can reach us directly at:
859-532-0993.
859-532-0993.
📧 What is your email address?
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For support, please email us at:
support@mobilityequipmentlexington.com.
support@mobilityequipmentlexington.com.
⏰ What are your store hours?
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We’re open Mon-Fri : 10AM – 6PM.
Sat : 10AM – 2PM.
Sun : Closed.
🚚 Do you offer shipping services?
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Yes, we ship products directly to your home. Shipping is free and it is delivered fully assembled.
🔄 What is your return & exchange policy?
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We accept returns and exchanges within 5 days of delivery.
Faulty items will be repaired or replaced. Please see our Return & Exchange Policy for details.
💳 How do refunds work?
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If the product is not faulty, we refund the product cost after deducting shipping charges.
Refunds are processed to your original payment method within 7–10 business days.
🛠 Do you provide after-sales service?
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Yes, if a product is faulty but repairable, we will repair and ship it back to you within 7 business days.